Service

RealTime Transcriber provides local and hosted cloud speech transcription and can organize results inside Obsidian.

We may route hosted requests according to device, region, availability, and service quality. We do not promise that every feature will remain available in every region.

Accounts and security

You must provide accurate account information, protect your credentials, and remain responsible for activity under your account.

Contact support promptly if you discover unauthorized access, a security incident, or inaccurate account information.

Top-ups, balances, and billing

Hosted transcription uses prepaid balance and is charged according to the actual cloud transcription duration and rates displayed on the pricing page. Balance is not a bank deposit and cannot be transferred, traded, or withdrawn.

Regional packages may be limited to their designated route. Final prices, taxes, and currencies are shown at checkout. Payments may be processed by an authorized merchant of record and payment providers; we do not store complete card numbers.

Refunds and order issues

For duplicate charges, missing balance, or another order issue, contact us with the order number.

Consumed cloud transcription balance is generally non-refundable. Unused amounts are handled according to applicable law, payment-provider policy, and the circumstances of the order.

Acceptable use

You may not violate privacy, intellectual-property, or other legal rights; upload unlawful content; or bypass billing, limits, or security controls.

Before recording or transcribing another person, you are responsible for obtaining required permission and complying with local law.

Content and intellectual property

You retain the rights you lawfully hold in your audio, text, and generated results. You authorize the processing necessary to provide, secure, and improve the service.

The website, plugin code, brand, and interface materials owned by us or our licensors remain protected by applicable intellectual-property law.

Availability and liability

Speech recognition can be inaccurate because of pronunciation, environment, network conditions, or language. Human review is required for medical, legal, financial, or other high-risk uses.

To the maximum extent allowed by law, we are not liable for indirect, incidental, special, or punitive damages.

Changes, termination, and contact

We may update these terms for legal, security, or product changes and will update the effective date. Continued use means acceptance of the updated terms.

Questions about these terms can be sent to support@songrong.org.